SHIPPING METHODS & DELIVERY TIME
Orders will be processed within 1 days of ordering and be shipped the next day after the processing day.
1. The following countries will charge $5.99 USD.
Worldwide shipping from China mainland, the shipping fee depend on your destination country.
USA, New Zealand, Japan, Thailand, Vietnam
Free shipping when the order amount over $30 USD. Find discounts > here < .
2. The following countries will charge $7.99 USD.
Russia, United Kingdom, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Luxembourg, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, New Zealand, Japan, Thailand, Vietnam
Free shipping when the order amount over $50 USD. Find discounts > here < .
3. The rest of world's shipping fee will be calculated according to the order amount.
If the weight of your package is less than 2kg, we will use ePacket or China Post Air Mail, the shipping time depend on your destination country.
- USA, Canada, Europe, Asia: 7-14 working days
- Mexico: 20 working days
- Other countries: 20-30 working days
If the weight of the parcel exceeds 2kg, we are going to choose DHL, FedEx, EMS, ARAMEX, or SF-express. The estimated delivery time is 3-12 working days. (depend on your destination)
*Please note that these are estimated delivery times only, therefore we are not guaranteeing delivery dates. And we do not rule out the use other shipping methods.
Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
- China Post, ePacket, TNT, DHL, FedEx, EMS, you can track your order here.
- SF Express, you can track your order here.
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at our website. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
RETURNS & EXCHANGES
We are proud of our products and guarantee them to perform properly with normal and proper usage. If you are not 100% satisfied with any abrasive product that was shipped from our stock, you may return it within 30 days for a full refund. Custom products that were manufactured to your specification are non-returnable.
Please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.