Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to rookieabrasives@hotmail.com
No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions
  • On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
    Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
    We accept all major credit cards (Visa, MasterCard, Maestro, American Express, Western Union) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
    All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
    1.  The following countries will charge $5.99 USD.

      USA, New Zealand, Japan, Thailand, Vietnam

      Free shipping when the order amount over $30 USD.

       

          2.  The following countries will charge $7.99 USD.

        Russia, United Kingdom, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Luxembourg, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, New Zealand, Japan, Thailand, Vietnam

        Free shipping when the order amount over $50 USD.

         

            3.  The rest of world's shipping fee will be calculated according to the order amount.

        When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
        We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

        Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 0.50 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

        Please note that any orders that have already been packed or shipped cannot be cancelled.
        Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
        Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
        If the weight of your package is less than 2kg, we will use ePacket or China Post Air Mail, the shipping time depend on your destination country.

      • USA, Canada, Europe, Asia: 7-14 working days
      • Mexico: 20 working days
      • Other countries: 20-30 working days

      • If the weight of the parcel exceeds 2kg, we are going to choose DHL, FedEx, EMS, ARAMEX, or SF-express. The estimated delivery time is 3-12 working days. (depend on your destination)

        *Please note that these are estimated delivery times only, therefore we are not guaranteeing delivery dates. And we do not rule out the use other shipping methods. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
        We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

        China Post, ePacket, TNT, DHL, FedEx, EMS, you can track your order here.
        SF Express, you can track your order here.
        Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
        If something is still missing, please contact us immediately.
        All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

        We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

        Please contact us after 5 business days from the day you completed your payment if you do not receive tracking confirmation
        If the weight of your package is less than 2kg, we will use ePacket or China Post Air Mail, the shipping time depend on your destination country.

      • USA, Canada, Europe, Asia: 7-14 working days
      • Mexico: 20 working days
      • Other countries: 20-30 working days

      • If the weight of the parcel exceeds 2kg, we are going to choose DHL, FedEx, EMS, ARAMEX, or SF-express. The estimated delivery time is 3-12 working days. (depend on your destination)

        *Please note that these are estimated delivery times only, therefore we are not guaranteeing delivery dates. And we do not rule out the use other shipping methods. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
        The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

        Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

        Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
        We are proud of our products and guarantee them to perform properly with normal and proper usage. If you are not 100% satisfied with any abrasive product that was shipped from our stock, you may return it within 30 days for a full refund. Custom products that were manufactured to your specification are non-returnable.

        Please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
        All return shipping fees and other miscellaneous fees are the responsibility of the customer.
        Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
        All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

        If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.